We provide service of dispensing and cooling equipment throughout the Czech Republic.

The company THERMOTECHNIKA BOHEMIA Ltd. possesses a wide network of subsidiary stations
to provide you complete services all over the Czech Republic.

Our service technicians carry out repairing dispense equipment, guarantee and post-guarantee service, regular sanitary work
as well as they provide the running of promo actions (mounting, demounting, emergency service).

Find the service branch closest to you.


Frequently asked questions

Where can I see the devices?

Some of the products can be seen in our showroom at: Komenského 951, 664 53 Újezd u Brna.

Where can I pick up the ordered equipment?

The products are ready for collection at our store which is at following address: Komenského 951, 664 53 Újezd u Brna. In some cases, it is possible to arrange collection at any of our service branches.

How much is the shipping cost of the devices?

When transporting to the customer's premises, we work with external transport companies. Transport prices are based on the current price list of the transport company. To know the exact price, do not hesitate to contact us with the demand on obchod@tcbohemia.com

What is the warranty on products?

In general we provide warranty for quality of new products in duration of 12 months; for new spare parts in duration of 6 months; for provided work in duration of 3 months. Furthermore, we provide warranty for quality of one-way PET Dolium kegs in duration of 600 days from the date of manufacture of the keg. If you are interested, we can extend the warranty period for new products (excluding spare parts, work and Dolium kegs), for extra charge, for a maximum warranty period of 5 years (please contact obchod@tcbohemia.com if you are interested or write this request as a note when purchasing the goods). The supplied food (coffee Pascucci, teas and other foods offered by the Seller on www.pascucci.cz) is subject to the minimum durability given by the manufacturer on the given foodstuff. For consumers, we provide warranty for quality of product in duration of 24 months. More information in Business Terms.

Do you sell used-products?

No, we do not deal with the distribution of used equipment.

Does the service cover the whole country?

Yes, our service network covers the whole country.

Can I get extra shelves for refrigerators?

Extra shelf is accessible for most of the products.

What is the reason, that the side of the refrigerator is hot?

It is a natural process for some type of fridges because the condenser there delivers the heat.

What are the benefits of static / ventilation cooling?

Advantages of static cooling: cheaper, dries out the product less.
Advantages of ventilation cooling: constant temperature at all points in the refrigerated space.

What is the reason that the outside cooler/panel glass is humid?

Make sure that the outdoor temperature and humidity complies with the prescribed instructions in the user manual. If these values are not correct, condensation may occur in accordance with the laws of physics.

What is the reason that water can be found on the bottom of the fridge?

It can be typical at some models with side cooling. In such cases do not fully adjust to level of the refrigerator, preferably tilt backwards a little bit, so the water can flow out through the water channel.

The inside of the refrigerator is frosted, what is the reason?

Make sure that the refrigerator door closes properly, or no contamination can be found on the magnetic profile rubber. This feature can be a natural process at some refrigerators with side-cooling since the system periodically performs defrosting.

What to do when the inner side of the cooler/panel glass is humid?

In this case, please call the service!

Why can spots on a stainless refrigerator appear?

Do not use acid / alkaline detergent for cleaning, because it may cause patching.

What is the difference between air-cooled and water-cooled ice maker machines?

Concerns about air-cooled machine:
It cools down itself with ambient air; therefor it is not possible to build completely around the cooler, ventilation space needed. If the outside temperature is high, the ice making capacity is reducing. The same is true in the case when the capacitor is not cleaned regularly. In addition, even the expected consumption growth as well.

Concerns about water-cooled machine:
It is recommended to be fully fitted. It cools down itself with water, hence the water consumption increases. It is less sensitive to external temperature. The need for maintenance is less than one air-cooled machine.



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